Privacy Policy

This Privacy Policy applies to all services and activities of Coastal Heritage Melbourne, which can be contacted by email at: 📩 Info@coastalheritage-melbourne.com

We place great importance on your privacy and ensure that all personal information you provide to us is handled securely, transparently and confidentially.

Information We Collect

We collect personal information that you provide when placing an order, creating an account or interacting with our website. This information may include:

• Full name

• Address

• Email address

• Phone number

• Payment information

• IP address and device information

• Website activity and browsing behaviour

We only collect the information necessary for the proper operation, improvement and security of our services.

How We Use Your Information

Your personal information is used for the following purposes:

Order Processing & Delivery

• Processing orders and delivery

• Processing payments

• Providing delivery status updates

• Order confirmation and shipping tracking

Customer Service & Support

• Responding to enquiries

• Managing returns or questions

• Providing personalised support

Service Improvement

• Improving website performance

• Analysing customer behaviour

• Optimising the user experience

Communication

• Sending order updates

• Sending relevant promotional messages (only with your consent)

Sharing Personal Information

We only share your information with third parties when necessary to provide our services or when required by law. These third parties may include:

• Payment service providers

• Logistics and delivery partners

• IT and web service providers

• Fraud prevention and security tools

All of our partners are required to handle your information securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your order

• Comply with our legal obligations

• Resolve disputes

• Maintain accurate financial records

After this period, the information is securely deleted or anonymised.

Cookies & Tracking Technologies

Our website uses cookies to:

• Improve website functionality

• Analyse visitor behaviour

• Support marketing and retargeting campaigns

You can change your cookie settings at any time in your browser.

Your Rights

As a customer, you have the following rights:

• Right to access your personal information

• Right to correct inaccurate or incomplete information

• Right to request deletion of your information

• Right to object to the processing of your information

• Right to data portability

To exercise these rights, please contact us at:

📩 Info@coastalheritage-melbourne.com

We will respond within the timeframes required by applicable law.