Return Policy
Return Policy
At Coastal Heritage Melbourne, we do everything we can to ensure the satisfaction of our customers at all times. However, if you wish to return an item, this Return Policy clearly explains the procedure to follow.
Return Conditions
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Returns can only be requested after the goods have been physically received.
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All return costs, including international shipping and customs fees, are the responsibility of the customer.
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Items must be unworn, unwashed, undamaged and in their original condition, with all tags and labels attached.
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Trying on items is permitted, but wearing the items is not.
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Ordering multiple sizes with the intention of returning part of the order (“bracketing”) is not permitted.
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Items showing signs of wear or damage, or items with removed tags, will not be accepted for return.
Return Process
You must submit a return request by email to 📩 Info@coastalheritage-melbourne.com within 30 days of receiving your order.
Once your request has been approved, we will provide you with the return address, which is located with our supplier in China.
All return costs, including shipping and customs fees, are the responsibility of the customer.
We strongly recommend using a shipping service with tracking, as we cannot process or approve returns that are lost or not delivered to the designated return address.
Refunds
Once the returned item has been received at the designated address and approved:
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The purchase amount will be refunded within 14 days.
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Refunds will be issued using the original payment method.
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Shipping costs, customs duties and additional fees are non-refundable.
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Items that do not meet the return conditions may be refused or partially refunded.
Responsibility
Coastal Heritage Melbourne is not responsible for lost return parcels. If tracking confirms delivery, the item will be considered returned.
If the customer provides an incorrect or incomplete address, any resulting issues are the responsibility of the customer.
Address errors must be corrected within 24 hours of placing the order.
Orders cannot be cancelled or modified once they have been processed by our supplier.
Contact
For any questions regarding returns, you can contact us at:
