Terms of Use

By placing an order on the Coastal Heritage Melbourne website, you agree to these Terms of Use. These terms apply to all purchases as well as all interactions made through our online store.

Product Information

We do our best to ensure that all product descriptions, images and specifications are accurate and up to date.

However, typographical errors or inaccuracies may occasionally occur.

Coastal Heritage Melbourne reserves the right to correct these errors and update product information when necessary.

Orders & Payment

Orders are processed only after full payment has been received.

Available payment methods may vary depending on the customer's location.

It is the customer's responsibility to check which payment methods are available in their region.

If a payment fails, the order will not be processed.

Processing & Delivery

Processing time: 1–3 business days
Delivery time: 3–7 business days (depending on the delivery address)

All orders are shipped directly from our supplier in China, allowing us to offer a wide range of products at competitive prices.

Delays caused by customs, carriers or external circumstances are beyond our control.

Returns & Order Cancellation

All rules and instructions regarding returns are available in our full Return Policy.

Orders cannot be cancelled once they have been shipped or processed by our supplier.

Liability

Coastal Heritage Melbourne is not responsible for parcels marked as delivered by the carrier.

Any loss, theft or incorrect delivery after delivery has been confirmed is the responsibility of the customer.

The customer is responsible for providing a complete and accurate delivery address.

Any address error must be reported within 24 hours of placing the order.

Intellectual Property

All content on the website — including text, images, designs and logos — is the exclusive property of Coastal Heritage Melbourne.

This content may not be copied, distributed, reproduced or used without explicit written permission.

Complaints Procedure

Customers may submit a complaint by email.

We aim to respond within 5 business days to ensure a transparent and fair resolution process.

📧 Info@coastalheritage-melbourne.com

Governing Law

These Terms are governed exclusively by the laws of Australia.

Any dispute relating to these terms or purchases made through our website will be subject to the jurisdiction of the competent courts in Melbourne, Australia.